Privacy Policy

Our website address is: https://www.24-7winners.co.uk.

24-7 Winners operates online prize competitions and raffles in which entrants can purchase tickets for a chance to win prizes.

We are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website, buy raffle tickets, or interact with us in any other way.

We may collect and process the following types of personal data:

1. Information you provide directly

Full name, email address, postal address, phone number and DOB.

Payment details (processed securely by our payment provider, we never store full card data).

Account login details, if you create one.

Details of your raffle entries and participation.

Communications or enquiries sent to us.

2. Information collected automatically

IP address, browser type, and device identifiers.

Basic technical data from our hosting provider's server logs (e.g. pages requested and timestamps).

Essential cookies (see the Cookies section below).

3. Information from third parties

Payment and transaction data from our payment partners.

Social media or marketing platforms if you engage with us there.

We use your personal data to:

Process raffle ticket purchases and manage your entries.

Notify you if you win a prize.

Send transactional emails (confirmation, receipts, draw results, etc.).

Communicate updates about your account or purchases.

Comply with legal and financial record-keeping requirements.

Detect and prevent fraud or unauthorised activity.

Improve the quality and performance of our services and website.

We process data under the lawful bases of contract, legitimate interest, and consent (for marketing communications).

When you enter a competition or sign up for updates, we may use your contact information to send:

Prize announcements and winner updates.

Exclusive offers, promotions, and early access to new draws.

Newsletters and updates from 24-7 Winners.

You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly. We will never sell or share your information with third parties for their own marketing purposes.

If you opt out, you will still receive necessary transactional emails related to your account or ticket purchases.

We use two kinds of cookies.

Essential cookies. These are required to keep you signed in and to keep core features like your account and secure checkout working. They are necessary for the site to function, so they are always active and do not require consent.

Optional advertising cookies. With your consent, we use the Meta Pixel, provided by Meta Platforms, Inc. This helps us measure which of our adverts bring people to the site. It may set cookies (such as _fbp) and share information about your visit with Meta, who may combine it with information you have previously given them. If you have consented and go on to buy, we also send a record of that purchase to Meta directly from our servers (using Meta's Conversions API), including a securely hashed, pseudonymised version of details such as your email address, phone number and postcode, so Meta can match the purchase to the advert you saw. This server-side sharing happens only with your consent and is switched off entirely if you decline.

Analytics. We also use Vercel Web Analytics, which tells us how many people visit the site and which pages are useful. It does not use cookies and does not identify you personally, so it runs whether or not you accept the advertising cookies described below, and it cannot follow you to other websites.

We do not turn advertising cookies on unless you actively accept them. When you first visit, a banner asks for your choice. Accepting and declining are free and equally easy options, and declining has no effect on your ability to browse, enter or buy, the site works exactly the same either way.

You can change your mind at any time using the "Cookie settings" link in our footer, which brings the banner back so you can accept or decline again. You can also block or delete cookies in your browser settings, but some features (such as staying logged in) may not work without them. For details of how Meta handles this data, please see Meta's own privacy policy.

We only share your personal data when necessary, including with:

Our payment processor (Cashflows) to securely process card transactions.

Our email provider (Resend) to send account, ticket and service notifications.

IT and hosting services (Vercel for hosting, Neon for our database) that help us run the website.

Regulatory or law enforcement authorities where legally required.

Your data may be transferred outside the UK and EU to facilitate the prize payment and comply with applicable regulatory requirements, including anti-money laundering (AML) obligations. In such cases, we will ensure appropriate safeguards are in place to maintain a level of data protection equivalent to that required under UK and EU data protection laws.

We never sell your personal data.

We keep your data only as long as necessary for the purposes collected:

Account and transaction data: up to 6 years for tax and legal compliance.

Competition entry data: for the duration of the draw and any required audit period.

Marketing data: until you withdraw consent or unsubscribe.

Website logs/cookies: retained as set out in our cookie policy.

Under UK GDPR, you have the right to:

Access the personal data we hold about you.

Request correction or deletion of your information.

Withdraw consent for marketing at any time.

Restrict or object to certain processing.

Request data portability.

To exercise your rights, please email us at Contact@24-7winners.co.uk. We will respond within 30 days of receiving your request.

Your data may be processed on secure servers located in the UK or European Economic Area (EEA). If we use service providers outside the EEA, we ensure appropriate safeguards (such as UK GDPR Standard Contractual Clauses) are in place.

We use industry-standard security measures to protect your data, including encryption and secure payment gateways. Only authorised personnel have access to your information for legitimate business purposes.

Our site may include embedded content (e.g., videos, social media posts) or links to other websites. Embedded content behaves as if you have visited the other site directly, which may collect data or use cookies. We are not responsible for the privacy practices of third-party websites.

To enter competitions or purchase products through our website, users must meet the minimum legal age requirement.

As part of our checkout and account verification process, we may collect and store the following information:

Date of birth.

Age confirmation responses.

Verification timestamps.

Related order/account verification records.

This information is collected to:

confirm eligibility to enter competitions;

comply with legal and payment provider requirements;

help prevent fraudulent or underage participation.

Age verification information may be stored alongside customer account and order records. We only retain this information for as long as reasonably necessary for legal, operational, fraud prevention, and compliance purposes.

If you have any questions regarding how your data is processed, please contact us using the details provided in this Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact:

24-7 Winners Email: Contact@24-7winners.co.uk