Privacy Policy

Our website address is: https://www.24-7winners.co.uk.

24-7 Winners operates online prize competitions and raffles in which entrants can purchase tickets for a chance to win prizes.

We are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website, buy raffle tickets, or interact with us in any other way.

We may collect and process the following types of personal data:

1. Information you provide directly

Full name, email address, postal address, phone number and DOB.

Payment details (processed securely by our payment provider — we never store full card data).

Account login details, if you create one.

Details of your raffle entries and participation.

Communications or enquiries sent to us.

2. Information collected automatically

IP address, browser type, and device identifiers.

Usage data (pages visited, time on site, clicks, etc.).

Cookies and similar tracking technologies (see below).

3. Information from third parties

Payment and transaction data from our payment partners.

Social media or marketing platforms if you engage with us there.

We use your personal data to:

Process raffle ticket purchases and manage your entries.

Notify you if you win a prize.

Send transactional emails (confirmation, receipts, draw results, etc.).

Communicate updates about your account or purchases.

Comply with legal and financial record-keeping requirements.

Detect and prevent fraud or unauthorised activity.

Improve the quality and performance of our services and website.

We process data under the lawful bases of contract, legitimate interest, and consent (for marketing communications).

When you enter a competition or sign up for updates, we may use your contact information to send:

Prize announcements and winner updates.

Exclusive offers, promotions, and early access to new draws.

Newsletters and updates from 24-7 Winners.

You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly. We will never sell or share your information with third parties for their own marketing purposes.

If you opt out, you will still receive necessary transactional emails related to your account or ticket purchases.

Our website uses cookies to:

Keep your shopping cart and account features working.

Understand how visitors use the site.

Save your preferences and improve user experience.

You can manage or disable cookies in your browser settings, though some site features may not work as intended without them.

We only share your personal data when necessary, including with:

Payment processors (e.g., Stripe, PayPal) for secure transactions.

Email and marketing providers (e.g., Mailchimp) to send notifications and updates.

IT, hosting, and analytics services that help us run the website.

Regulatory or law enforcement authorities where legally required.

Your data may be transferred outside the UK and EU to facilitate the prize payment and comply with applicable regulatory requirements, including anti-money laundering (AML) obligations. In such cases, we will ensure appropriate safeguards are in place to maintain a level of data protection equivalent to that required under UK and EU data protection laws.

We never sell your personal data.

We keep your data only as long as necessary for the purposes collected:

Account and transaction data: up to 6 years for tax and legal compliance.

Competition entry data: for the duration of the draw and any required audit period.

Marketing data: until you withdraw consent or unsubscribe.

Website logs/cookies: retained as set out in our cookie policy.

Under UK GDPR, you have the right to:

Access the personal data we hold about you.

Request correction or deletion of your information.

Withdraw consent for marketing at any time.

Restrict or object to certain processing.

Request data portability.

To exercise your rights, please email us at Contact@24-7winners.co.uk. We will respond within 30 days of receiving your request.

Your data may be processed on secure servers located in the UK or European Economic Area (EEA). If we use service providers outside the EEA, we ensure appropriate safeguards (such as UK GDPR Standard Contractual Clauses) are in place.

We use industry-standard security measures to protect your data, including encryption and secure payment gateways. Only authorised personnel have access to your information for legitimate business purposes.

Our site may include embedded content (e.g., videos, social media posts) or links to other websites. Embedded content behaves as if you have visited the other site directly, which may collect data or use cookies. We are not responsible for the privacy practices of third-party websites.

To enter competitions or purchase products through our website, users must meet the minimum legal age requirement.

As part of our checkout and account verification process, we may collect and store the following information:

Date of birth.

Age confirmation responses.

Verification timestamps.

Related order/account verification records.

This information is collected to:

confirm eligibility to enter competitions;

comply with legal and payment provider requirements;

help prevent fraudulent or underage participation.

Age verification information may be stored alongside customer account and order records. We only retain this information for as long as reasonably necessary for legal, operational, fraud prevention, and compliance purposes.

If you have any questions regarding how your data is processed, please contact us using the details provided in this Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact:

24-7 Winners Email: Contact@24-7winners.co.uk